Any questions regarding purchases made through the steam store, iOS, Android, or merchandise vendors should be made directly to their respective platform and customer service. As a game developer/publisher on these platforms we aren’t able to offer refunds or access other payment information directly ourselves. Please do reach out to us if you are not having success solving your issue with any of our partners.
Steam: https://support.steampowered.com/kb_article.php?ref=6695-QIKM-7966
iOS: https://support.apple.com/en-us/HT204084
Android: https://support.google.com/googleplay/answer/2479637?hl=en
Smash.gg: https://help.smash.gg/en/
Quick fixes to get you back in the game.
Can I stream your games in my content?
Aether Studios allows for the contents of Rivals of Aether and Creatures of Aether to be published through video ..
Can’t Find Opponents
Help I Can’t Find Opponents in Queue If you’re having difficulty finding opponents in queue, try playing at peak ..
Can’t Invite Friend to Switch Lobby
Can’t Invite Friend to Switch Lobby Occasionally players will report issues attempting to invite a friend to their ..
Replay Issues
Replay Says It’s Incompatible If your replay file says it’s incompatible the most likely reason is that the game ..
Controller/Adapter Issues
Dinput vs. Xinput Rivals natively supports dinput and xinput controllers as long as your PC recognizes them. If you ..
FPS/Game Slowdown Issues
If you’re experiencing game slowdown or FPS issues the most likely culprit is your installation of Rivals. ..